PDF File with all courses listed

• Section 1: Accounting Courses
• Section 2: Business and Soft Skills Courses
• Section 3: Certification Preparation
• Section 4: Digital Imaging
• Section 5: Internet Skills
• Section 6: Lotus Notes
• Section 7: Microsoft Office Elements
• Section 8: Microsoft Windows O/S
• Section 9: Palm O/S
• Section 10: Pocket PC
• Section 11: Resources for Teachers

 

Section 1: Accounting Courses

QuickBooks Pro 2000 Level 1

This introductory course takes the student through the basic accounting functionalities of QuickBooks
Pro 2000. The topics that will be discussed include creating a company file using the EasyStep Interview,
adding and modifying employee information, setting up a service company's inventory items, and
adding and changing vendors and purchases. Also included will be basic information on creating sales
and invoices, setting up payroll accounts, and performing end-of-month duties, such as paying
monthly sales taxes. In addition, the course will show basic QuickBooks users how to use Help features
to assist them in answering their questions.

QuickBooks Pro 2001 Level 1

After completing this course, even students with limited accounting knowledge will be at ease using
QuickBooks Pro 2001 to create and manage the financial information of a small business. Students will
complete such tasks as creating invoices, making payments, entering receipts, and paying employees
by working through a series of true-to-life exercises and scenarios. Specific features of interest include
the Customer Detail Center and the Vendor Detail Center.

QuickBooks Pro 2001 Level 2

This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as
generating balance sheets, creating customized reports and invoices, and amending payroll
information. This course is designed to enable students to maximize QuickBooks Pro's extensive
features in accommodating the demands of a growing business. For example, students will learn how
to prepare for accountant reviews, generate estimates, and safeguard company data.

QuickBooks Pro 2002 Level 1

This course introduces the basic features of QuickBooks Pro 2002, including customer, vendor,
employee, and inventory management. Students will learn how to add and edit customers; add vendors
and purchase orders; add employees, give raises, and create paychecks; and complete end-of-month
tasks, such as creating reports and paying taxes. In addition, students will learn about features new to
QuickBooks Pro 2002 and how to use Help to find information on specific tasks.

Quicken 2000 Level 1

Mastery of the topics introduced in this course will enable students to utilize Quicken 2000's automated
personal financial planning features to create accounts, track transactions, write and print checks, and
reconcile accounts. Students will learn how to use categories and subcategories to develop customized
account information, as well as reports and graphs to track financial activity. The importance of
securing files with passwords and backing up data is stressed.

Quicken 2002 Level 1

This course establishes a basic understanding of the essential features of Quicken Deluxe 2002,
familiarizing students with the concept of financial management and the use of financial software, and
it introduces new features such as automatic online account reconciliation, step-by-step budgeting,
and a capital gains estimator. Students will learn to create accounts, enter transactions, reconcile
accounts, create reports, write checks, back up and restore files, and protect their data with
passwords.

Quicken 2002 Level 2

This one-day course is an intermediate look at Quicken 2002. It explores some of the more advanced
features of the software and familiarizes students with some useful tips to more efficient use of
Quicken. The course will cover the various financial centers and planners, transactions, financial alerts,
transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and investing.



Section 2: Business and Soft Skills Courses

Achieving Personal Goals

Trying to juggle all aspects of life can be overwhelming. Without guidelines and goals, it can be difficult
to reach your personal hopes and objectives in life. This course has methods and techniques to help you
define your goals and confirm your priorities. By following the Strategies and Tips, you will set high but
achievable goals, develop an action plan, and follow through to successful achievement. At the same
time, you will be able to anticipate and deal with roadblocks and diversions.

Applying Emotional Intelligence in the Workplace

Having logical intelligence will give you a good start in succeeding in your job. But to be more effective
you must also develop your emotional intelligence. Using the two together, you will get along much
better with your colleagues and know how to get ahead at work. You will learn how to handle your
emotions and gear them towards a positive outcome. This course will teach you how to respond
proactively, communicate more effectively, and inspire others to do the same.

Applying Leadership Basics

Applying Leadership Basics provides the fundamental skills for leading a group: defining the task,
establishing a vision, gaining commitment, and building relationships. It tells you how and when to use
various leadership styles and gives smart techniques to help leaders direct the efforts of others. The
Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction,
and develop and maintain positive relationships.

Appreciating Personality Differences

Ever wonder why some people act the way they do? You may sometimes think, The world would be a
much better place if everyone were more like me. But, in fact, it's each person's unique style that
creates a more complete workplace! That's why it's important to identify both your own personality
style and the differing styles of others. Understanding these style differences will enable you to adapt to
others and create a more harmonious work environment.

Basics of Budgeting

Everyone preaches the virtues of planning and budgeting, but few people know how to do it. Even fewer
know how to do it well. This course gives you sound, proven skills that are transferable between
positions and employers and can be used as you plan a budget for your entire organization or just a
department. You will learn how to develop a strategic plan for your business, create a budget that is
congruent with that plan, and formalize your budget so that it wins the support of your superiors, peers,
and subordinates.

Basics of Effective Communication

Basics of Effective Communication examines the fundamental elements of communication and describes
how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right
communication method and considering other important factors that impact effectiveness. It covers
effective listening and feedback skills in practical and immediately useful Strategies and Tips.

Basics of Effective Selling

Selling is a complex and sophisticated process, but successful sales begin and end with the basic
essentials. This course includes an overview of the selling process, and provides worksheets and
checklists to take you from contact list through sales call and on to follow-up and referrals. There are
tools for identifying the features and benefits of your product and service, doing a competitive analysis,
and preparing your sales presentation. There are also practical tips on dealing with customers, handling
objections, and using customer feedback to improve your own performance.


Becoming an Effective Team Member

The key to a team's success is the effort of each individual team member. As just one component of your
team, it is up to you to do the best that you can for the team in order for it to achieve its goals and
objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and
learning to work with your teammates. You will soon see better team results as you develop
communication skills, fulfill your roles and responsibilities, and encourage other team members to do
the same.

Building a Successful Team

Your team may just be forming, or you may be renewing your goals for the coming year. You may have
just gotten a new team member or even lost a few. This course will take you through the various stages
of a team's development and give you Strategies and Tips for guiding your team successfully through the
process. You will learn how to recognize and respond to your team's needs and help your teammates
work together to build a successful and effective team.

Building Strong Customer Relationships

This course will help you get to know your customer as you use the tools that are provided to conduct
customer audits and listen to customer feedback. There are techniques for developing a customer focus
and gaining the commitment of all employees to excellent customer service. A company-wide customer
friendly culture will be just one of the payoffs you'll get from using the methods and approach in this
course.

Business Writing Basics

You know what you want to say, but how do you say it? Do you even know the proper format to use for
a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This
course will help you avoid common grammar and spelling blunders and outline ways you can make your
writing more persuasive and professional. Once you've learned the simple guidelines for writing more
effectively, misunderstandings will be avoided, and you will be able to communicate with ease.

Choosing a Childcare Provider

There are numerous options from which to choose a child care provider, and it's important to find the
one that meets your needs the best. This course has guidelines and tools for identifying the essential
services that you should expect, determining the competence of the child care staff, matching a child's
needs with the provider's capabilities, and assuring that the child receives quality care while away from
home.

Closing the Sale

Many potentially effective sales people are unable to complete the only element of a sale that results in
income; closing. This course examines the issues related to preparing and setting the stage for a
commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales
professionals, and gives techniques and methods for making sure it happens.

Coaching and Counseling

It would be have to think that all employees have the skills necessary to succeed without even being
taught what these skills are. In addition, many people may have personal concerns that hinder work
performance. By learning how to effectively coach and counsel, you can help your employees ease
personal burdens and train them in the skills they need to be better employees. This course identifies
situations in which coaching and counseling are necessary, guides you in planning the actual coaching or
counseling session, and provides strategies for success.

Conducting Performance Reviews

Performance reviews are one of the most challenging responsibilities that leaders have, and this course
will walk you through the process step by step and help you avoid many common pitfalls. There are
ways to get the employee involved in the review process, and techniques to use in the performance
discussion itself. You'll be given techniques for dealing with challenging situations and responses, and
important suggestions for improving employee performance in the next review period.

Creating a Strong Leadership Team

This course delivers the key elements of how to create a leadership team that is a model for the rest of
the organization. The Strategies and Tips are practical tools and methods to create and maintain a
shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points
also include techniques for avoiding power struggles and resolving issues to keep leaders focused and
aligned.

Creating an Effective Sales Team

Leadership is the most important element of a sales force's success, and it has some unique challenges.
In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused
on results. There are suggestions and tools for creating a cohesive team, developing a high level of
commitment to goals, and coaching sales professionals for improved performance.

Dealing with Difficult Customers

Today's information-age customers are the most informed and demanding shoppers ever. For a service
representative, meeting the demands of one of these savvy customers can be a customer service
nightmare! Taking this course will wake you from the nightmare and show you how to calm angry
customers and resolve their complaints while keeping your cool.

Dealing With Violence In The Workplace

More often than we care to admit, society and the workplace are becoming more violent. This course
has tools and methods to help the manager or supervisor recognize potentially violent situations before
they need attention, and then to take positive action to avoid or eliminate the potential problem. There
is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal
skills to diffuse dangerous situations.

Delegating

This course takes you through every step of the delegation process from beginning to end. You will learn
how to define the task and determine to whom it should be given. There are tips and techniques for
monitoring the project's progress without micromanaging, and methods for coaching and developing
employees along the way. There are also tools and methods to help you get the most value from every
assignment.

Developing A Child's Critical Thinking Skills

Critical thinking skills are essential for children to have as they learn to make decisions and solve
problems. This course addresses what adults can do to teach children how to think through and reason
in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures.
There are diagnostic tools, activities, and communication techniques that adults will find very helpful in
working with children to develop these important skills.

Developing a Strategic Plan

This course will lead you step-by-step through the development of a strategic plan, beginning with a
powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment
of your competitive position. It includes tips on how to communicate the plan throughout the
organization, convert it into action by developing supporting tactical plans, and reinforce results at all
levels.

Discharging Employees

There are strict legal requirements as well as personal accountability when discharging an employee.
This course covers all the critical aspects of termination, including information about the law and how it
impacts the process and your decision. You will be given methods for identifying when discharge is
appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for
communicating the decision and handling difficult employee reactions.

Disciplining and Redirecting Employees

The Strategies and Tips in this course will help a manager to improve overall performance by knowing
when and how to take corrective action with problem employees. There are specific disciplinary
methods in this course, and techniques to ensure compliance. There are also tools and techniques for
developing workable solutions with the individual involved and direction on what can be done if efforts
are not successful.

Executive-to-employee Communication Strategies

You might have the feeling that your employees are scared of you because of your position. As an
executive who is concerned about your organization, it is up to you to gather feedback from your
working level employees and to build trusting relationships throughout the organization. This course
offers suggestions and techniques for building up the communication highway between you and your
employees. You will learn ways to open up more to your employees as you see things through their
perspective.

Financial Basics for Non-financial Managers

This course helps a non-financial manager make sense of the terms and concepts that are used in
managing the financial aspects of a business. It explains basic financial structure and discusses the
financial information you must have to run a business. You will learn how to read financial reports and
understand the purpose and limitations of each. You will also get tools and methods to give you a
complete picture of your financial position.

How To Master Business Writing

This course provides students with a review of the skills needed to write effective letters, memos,
minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and
grammar rules. It teaches students the importance of pre-writing activities, such as audience analysis,
brainstorming, outlining, and first drafts. It covers sentence and word choice so the students will be
able to determine the most effective and appropriate words and sentence lengths. The course warns
the students of common pitfalls, such as wordiness, cliches, active vs. passive voice, misplaced
modifiers, and formal vs. informal tone. These skills are taught by using text, examples, exercises, and
quizzes.

How To Master Presentation Skills

This course takes the student through the process of creating and delivering a successful presentation.
The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The
next area discussed is writing and designing slides. Students also learn how to add visual effects, as well
as how to prepare and deliver a presentation.

How To Master Time Management

The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the
journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to plan their time. However,
tips on how to use other time management tools, such as paper-based products, hand-held devices,
and other applications will be included. The scope of the course includes understanding time
management theory/philosophy, keeping a time log/diary, handling stress, developing a system of
organization, identifying priorities, setting and achieving goals, creative problem solving,
scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time
management techniques to help people at work, it does not exclude way to manage one's time outside
work. One of the exciting aspects of this course is that it combines the best of the old and new theories
of research of time management. Students will be encouraged to understand their time management
challenges and adapt the suggestions to fit their management style/needs.

Intercultural Business Etiquette

International business is common, as companies expand and sell on the Internet. This course addresses
how to build positive business relationships with other cultures using tools and techniques to help you
interpret body language, respect customs, and understand audiences. There are suggestions for
recognizing and responding to conflicting priorities, different dress codes, and other details such as the
proper etiquette for gift giving in the international business arena.

Interviewing Job Candidates

This is a practical course with tools and methods to help you prepare to get the results you want. You
will learn how to define exactly what you're looking for in a job candidate, and be given checklists and
discussion guides for asking the right questions to get relevant answers. The course addresses the most
common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a
candidate.

Interviewing Skills for Job Candidates

Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The
Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to
prepare for the interviewer's questions. Key Points will help you promote your best image and create a
positive impression. You will learn how to follow up with the interviewer and how to negotiate the best
offer if you are selected.

Leadership Skills for Women

More and more companies are in need of strong and confident woman leaders. In order to be prepared
to fill this need, you must first develop yourself. This course will show you how to use your unique
talents, plus your feminine strengths, to become the best leader possible, both on the job and in your
personal life. It will help you understand how you, as a woman, can use your unique abilities to lead
your team effectively as well as ways to empower yourself both personally and professionally.

Leading Effective Meetings

Meetings, meetings, meetings. You can't live with them and you can't live without them. Make sure that
the meetings you lead are organized, focused, and productive.

Leading Effective Teams

This practical, hands-on approach to team leadership addresses the three essential elements of creating
an effective team: focusing on results, providing structure, and building positive interactions and
teamwork. You will be given tools to help you document the purpose of your team and account for all
the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools
to measure the productivity and effectiveness.

Managing a Virtual Office

More and more companies are finding that flexibility for employees in both work hours and work
location help them attract and retain the best talents and actually improve productivity. This course
identifies the potential benefits and pitfalls in managing a ôvirtualö workforce, gives guidelines for
maintaining communication, monitoring productivity, and encouraging peak performance. There are
methods for assuring alignment and consistency, and suggestions for preserving important working
relationships without the traditional work structure.

Managing Change

Poorly managed change can account for a huge amount of lost productivity. This course covers the most
essential elements of living with and managing continual change. There are simple and straightforward
techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan,
tools for understanding the personal and professional stresses that all employees experience, and
suggestions for rebuilding trust and developing commitment to the changes that are implemented.

Managing Negative People

Some people can be difficult to work with. They never seem excited about their work, and they create a
general atmosphere of negativity. So how do you handle them? This course will help you identify what it
is that makes certain people pessimistic and what you can do to help them. It will identify strategies you
can use for boosting self-esteem, morale, and turn negativity into positivity.

Managing Projects

The Strategies and Tips in this course will take you through the steps of managing a project, from
defining the requirements to managing the implementation. You will be given tools and methods for
organizing the project activities, focusing on customer needs, and leading the project team to successful
completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting
changes, and assuring effective coordination and communication, including holding formal project
reviews.

Managing Stress

The tools and techniques in this course will help you understand and diagnose the stress in your life,
identify the stressors you can and cannot control, and assess your readiness to make changes. There are
methods to help you develop a systematic approach to eliminate stressors, manage your time, and
implement short-term and long-term coping mechanisms. You'll develop a plan of action and learn how
to avoid or address your own personal roadblocks.

Managing Your 401(k)

More and more companies are providing a 401k as a benefit. Human resource managers frequently
counsel their employees on the mechanics and planning of their 401k programs. This course provides a
foundation for you to know how to appreciate vesting, select wise investment packages, and understand
diversification. You will also be given tools and strategies for understanding and managing your
involvement in stocks, bonds, and mutual funds.

Mastering Cold Calls

There are some specific strategies that can help a sales person become more confident and competent
in making cold calls, and this course has them. It describes both the technical and the psychological
techniques and methods to help you overcome your apprehension and conduct a call that gets results.

Mentoring

In an increasingly complex and high-tech environment, everyone sometimes needs special insight,
understanding, and information from outside the normal channels. Mentors are needed to adapt the
workforce to demographic changes, to prepare for operation in a competitive global environment, and
to manage organizational, technological, and personal change effectively. Each of us can fill this role in
the lives of others. Mentoring is a challenge; but as you follow the guidelines in this course, you will
meet that challenge and develop mentoring relationships that will be rewarding for you and for those
you mentor.

Motivating Employees

The difference between a just surviving business and a thriving one is the energy and commitment of its
people. A motivated and dedicated workforce is the formula for long-term success. This course gives
practical suggestions for identifying group and individual motivating factors and mobilizing them to
energize employees. There are tools, techniques, and methods for revitalizing the workplace and
encouraging initiative in each person in order to move everyone forward.

Moving from Trainer to Performance Consultant

Taking a step up in your career is an exciting time. Now is your chance to help your clients with their
overall abilities, not just a few key skills. The move from being a trainer to becoming a performance
consultant can be difficult if you aren't aware of certain strategies and tips. This course will help you
identify the steps to gaining the skills you need while building your client base. There are job aids, tools,
and methods to help you make this career transition smoothly and successfully.

Negotiating for the Sales Professional

An effective sales professional knows how to meet customer needs while assuring reasonable terms and
profit for his or her own company. This course has techniques for identifying customer expectations and
determining how to meet them in a way that both parties are satisfied by the results. There are
checklists and discussion guidelines to help a sales professional master this essential communication
skill.

Organizing Your Workspace

The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work
performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can
reach better levels of performance. This course will identify techniques for organizing your work areas,
shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving
suggestions for managing your time and schedule.

Overcoming the Loss of a Loved One

The Strategies and Tips in this course will help someone learn how to understand the impact of losing a
loved one and anticipate the emotions they can expect to experience. There are tools to help the
bereaved accept the loss and define ways to deal with

Presentation Skills

One of the biggest fears for managers and others is speaking in public. You will receive worksheets and
checklists to help you plan and present your remarks for the most impact, and you will learn how to deal
with the anxiety that so often accompanies such assignments. The course includes tools and techniques
to help you determine what the audience wants and needs, methods to gauge their needs, and a
structure for organizing and formatting a good presentation.

Preventing Sexual Harassment for Employees

Preventing sexual harassment is everyone's responsibility, but employees may not know exactly what to
do unless things are spelled out fairly clearly. This course addresses the issues related to sexual
harassment: how the law applies to employees, things to avoid in the work environment, and specific
employee responsibilities. There are tips to help employees examine their own attitudes and behaviors,
and warnings about things they might be doing unintentionally that give the wrong impression.

Preventing Sexual Harassment for Leaders

Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just
exactly what their role is. They will be given critical information to tell them what the law expects and
direction on how to meet these legal requirements. The course provides tools and tips for promoting a
harassment-free environment, and suggestions on how to set a positive example for others. It also
includes an example of an effective policy statement.

Providing Effective Feedback

Many people have good intentions to provide helpful feedback, but don't know the simple rules and
techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate
employees. It has techniques and methods to foster a nurturing environment, convey your
improvement ideas, check for understanding, and help others learn from their mistakes.

Qualifying Sales Prospects

Everyone must manage the time and energy they have to get the most results for their efforts. For sales
professionals, part of this efficiency comes from qualifying sales prospects. This course has tools,
techniques and methods for making sure that you are following sound principles as you qualify
prospects and determine where to invest your time for the best potential pay-off.

Recognizing and Avoiding Burnout

The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate
the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be
given guidelines to identify the various stages of burnout and methods to recognize where you are in
the process. The course focuses on giving you practical techniques for managing your own frustrations
and anger and getting back on track.

Recognizing and Managing Anger

After learning to identify the different sources of anger, you will be given tools and methods to help you
determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will
help you recognize your responses to anger, and give you tools to manage it. You will also be given
powerful techniques that will help you use your anger to gain positive outcomes.

Recognizing and Responding to Signals of Violence

The anger and violent feelings that are becoming all too common in children have resulted in public
tragedies throughout the nation. Everyone is asking, 'How could this happen here?' and 'How could it
have been prevented?' Unfortunately, these incidents will probably continue. However, there are
usually advance warning signs of a child's potential to carry out violent acts. Parents and other caring
adults need to learn to recognize them and respond effectively.

Recognizing Employee Performance

Motivated employees don't just happen; they are the result of effective leadership. You will learn how
to lay the groundwork for successfully recognizing employee performance, and find out how to identify
the recognition methods that your organization offers. There are suggestions for powerful non-
monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also
techniques to help you deliver recognition effectively through coaching and feedback.

Retaining Valuable Employees

Effective recruitment and performance management are only half the battle; once you get talent, you
have to keep it! This course will show you how.

Setting Performance Goals and Expectations

Productive and motivated employees are those who clearly understand what is expected of them in
terms of performance and behavior. This course has tools and methods for collaboratively establishing
goals and specific performance criteria for all employees. There are tips to help you obtain commitment
to the goals and methods to help you review performance goals regularly. It also includes
documentation guidelines and techniques to help you get results through effective feedback and
positive reinforcement.

Succeeding as a Supervisor

A supervisor is a critical player in an organization's success. Here is where the most valuable resources,
particularly the workforce, are either maximized or wasted. This course details the most important
elements of successful supervision, with attention to both people and organizational skills. There are
tools and techniques for making the most of the talents of the work group, personal skill assessments,
and methods for organizing and managing the work flow.

Succeeding as an Administrative Assistant

Administrative Assistant; it's an exciting career with endless opportunities. The assistant manages
multiple roles including assistant to the manager, office supervisor, and information provider. As an
administrative assistant, you face growing challenges as you provide support to people within your
company and to the customer. This course will help you step up to the challenge and teach you ways to
effectively support your manager and your staff and maintain control of office operations.

Successful Negotiation

Negotiating is a thread woven through not just your time in the work environment, but also in daily
living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers,
and even family members. This course will give you the strategies and techniques you will need to help
you define opportunities in which negotiating would be appropriate and to create a win/win situation in
each of your negotiations.

Telephone Sales Skills

This course identifies the specific selling techniques and strategies that sales people need to be effective
over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make
sure you are prepared for that all-important conversation, and techniques for polishing your over-the-
phone approach.

Telephone Skills for Quality Customer Service

Telephones are an everyday part of business and often aid in your customers' first impression of your
company. This course identifies telephone skills needed to be successful and more professional. It
provides strategies to enable you to give your callers the quality service they deserve. You will learn tips
for handling the telephone, ways to manage the discussions, and how to influence your customer's
perception of the company.

Time Management

This course addresses the nuts and bolts of time management; tools for setting goals, keeping logs, and
planning your time. It includes methods for identifying low pay-off activities and time-wasters, along
with suggestions for getting rid of them. It provides tips for organizing your materials and your
surroundings for more efficiency, and has other practical suggestions for taking control of your time and
your life with simple, tried-and-true tools and techniques.

Understanding and Using Contracts

In almost every business transaction a contract is made. This course will tell you how to know when a
true contract has been made, identify when it is binding, and determine the limitations and scope of the
agreements. It will also give you information and guidelines on how and when to sever the contract,
how to modify it, and how to circumvent potential problems.

Valuing Diversity

This course provides an excellent base for the manager to learn about his or her own beliefs and to see
the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to
recognize the positive contributions all employees make in achieving the goals of the organization.
There are suggestions for modeling and promoting organizational values and methods to gain
involvement from diverse populations. The course also provides guidance on developing important
organizational processes that support diversity, methods for soliciting participation from non-traditional
contributors.

Writing Effective E-mail

The Internet has presented us with a whole new medium of communication; e-mail. This new medium
has some tremendous advantages over older, more traditional forms of communication. But it also has
its pitfalls. Mastering writing for this new medium will broaden your ability to convey your ideas
successfully to others, enhancing your success in business and in life. This course will show you the way.



Section 3: Certification Preparation

A+ 2003 Test Preparation

Contains the testing material to prepare for the A+ Certification examination.


Cisco Certified Network Administrator (CCNA) Exam Prep

Contains the training and testing materials to prepare for the CCNA 2.0 exam.

IC3 Computing Fundamentals

This covers the skills outlined in the Computing Fundamentals portion of the IC3 certification
examination. It teaches the student to recognize different computer types, common hardware
components, and basic types and needs of software. It also explains how software and hardware
interact, such as the operating system's role in the booting process. Students will learn how to install
software, find help, change basic system settings, and format disks. Additionally, this section covers how
to use files, folders, and other Desktop objects on a Windows system, as well as how to customize the
Windows operating system.

IC3 Key Applications

This covers the skills outlined in the Key Applications portion of the IC3 certification exam, which
addresses the skills and functions common to Microsoft Windows applications. It focuses on applying
these common skills and functions using Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Some of the skills covered include starting applications; opening, saving, and closing files; identifying and
using common on-screen elements; accessing online help; formatting text, documents, spreadsheets,
and slides; editing documents, spreadsheets, and slides; using automatic formatting tools; performing
common print functions; adding tables and graphics to documents, worksheets, and slides; modifying
worksheet data; sorting and manipulating data; applying slide transitions; and utilizing slide masters.

IC3 Living Online

This covers the skills outlined in the Living Online portion of the IC3 certification exam. In it, students will
look at how computers affect our daily lives, the relationships among different networks (i.e., computer,
telephone, and the Internet), proper "netiquette," legal issues concerning Internet usage, and how to
keep their computer data, hardware, and software safe. Specific skills will also be covered. These include
browsing the Web, searching the Web for specific information, bookmarking favorite sites, and many e-
mail skills using Microsoft Outlook, such as composing, replying to, forwarding, attaching, deleting, and
organizing.

MCSE Test Preparation

Contains the training and testing materials to prepare for the MCSE Exam

Microsoft Office Access 2000 Expert (Microsoft Office Specialist
Prescriptive Training)

This advanced course strives to broaden and develop the intermediate database design skills that
students already possess. Students will gain a more complete understanding of how to effectively
create and use the primary database objects in Access, including tables, queries, forms, reports, and
data access pages. In addition, students will be introduced to advanced features that allow Access to be
used as a development tool. The course also teaches strategies for protecting data by enacting various
security measures and by controlling how data is entered into a database. Finally, various maintenance
features are covered in the course, teaching students ways to better manage multi-user databases. The
material is presented through explanatory text, real-world scenarios, interactive steps, and questions
to test and reinforce the material covered.

Microsoft Office Access 2000 Proficient (Microsoft Office Specialist
Prescriptive Training)

This comprehensive course teaches students both the basic and more advanced elements that compose
an Access database. Students will learn how to create their own databases in Access; and learn how to
create and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and
reports. The course also explains how to work with individual fields to ensure that overall database
structure is consistent and correct. In addition, students will learn a variety of techniques designed to
make data entry in Access databases faster, easier, and less error-prone. All skills will be taught using
true-life scenarios, examples, review exercises, and concept graphics to help reinforce the material
presented.

Microsoft Office Access 2002 Core (Microsoft Office Specialist
Prescriptive Training)

This course will introduce students to the new features in Microsoft Access 2002 that set it apart from
Access 2000, including speech recognition and the new Task Pane, as well as the basic elements that
compose an Access database, to broaden and develop their basic database design skills. After they
learn how to create their own databases in Access, students will receive instruction in how to create
and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports.
In addition, students will learn a variety of techniques designed to make data entry in Access databases
faster, easier, and less error-prone.

Microsoft Office Access 2002 Expert (Microsoft Office Specialist
Prescriptive Training)

This advanced course strives to broaden and develop the intermediate database design skills that
students already possess. Students will gain a more complete understanding of how to effectively
create and use the primary database objects in Access, including tables, queries, forms, reports, and
data access pages. In addition, students will be introduced to advanced features that allow Access to be
used as a development tool. The course also teaches strategies for protecting data by enacting various
security measures and by controlling how data is entered into a database. Finally, various maintenance
features are covered in the course, teaching students ways to better manage multi-user databases. The
material is presented through explanatory text, real-world scenarios, interactive steps, and questions
to test and reinforce the material covered.

Microsoft Office Excel 2000 Expert (Microsoft Office Specialist
Prescriptive Training)

Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records
and ranges; sort, outline, and filter lists; and import and export data. In addition, students will be
taught how to use PivotTables, PivotCharts, and data analysis tools, as well as how to merge and link
workbooks. In teaching how to share workbooks, the importance of proper management and password
protection is stressed.

Microsoft Office Excel 2000 Proficient (Microsoft Office Specialist
Prescriptive Training)

This course familiarizes students with many features of Microsoft Excel 2000, including entering text
and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will
learn to work with lists, databases, and functions; format and link spreadsheets; and use 3-D references
and Microsoft Map. Selected areas of instruction include using AutoCorrect and AutoFormat;
understanding, using, and customizing templates; and working with data maps. Students will also learn
how to use Excel and the Web to save and work with files as Web pages.

Microsoft Office Excel 2002 Core (Microsoft Office Specialist Prescriptive
Training)

This comprehensive course teaches students the basic and intermediate features of Microsoft Excel
2002 so they can easily create and modify spreadsheets. Students will become familiar with Excel's
introductory-level new features, such as smart tags and speech recognition. Some skills users will
acquire include learning to manage workbooks, working with cells and cell data, formatting and
printing worksheets, creating and revising formulas, creating charts from worksheet data, learning
about objects and their roles in worksheet development, and discovering how to integrate workbooks
and the Web. All of these skills will be taught using true-life scenarios, examples, review exercises, and
concept graphics to help reinforce the material presented.

Microsoft Office Excel 2002 Expert (Microsoft Office Specialist
Prescriptive Training)

This course teaches students a set of expert-level spreadsheet features through real-life scenarios and
projects. Students will learn about summarizing list data with outlining and subtotals; creating and
removing custom filters; implementing techniques for working with shared workbooks, including
protecting workbooks from changes; tracking and reviewing changes; and merging and consolidating
data from worksheets. Finally, students will learn how to customize the Excel working screen with
custom toolbars, menus, and macros. The material is presented through explanatory text, interactive
steps, and questions to test and reinforce the material covered.

Microsoft Office FrontPage 2002 Core (Microsoft Office Specialist
Prescriptive Training)

This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as
well as introduce them to some of its new capabilities introduced with the 2002 version. Students will
learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include
examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering,
modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and
previewing and publishing Webs. All of these functionalities will be taught using true-to-life scenarios,
examples, review exercises, and concept graphics to help reinforce material presented.

Microsoft Office Outlook 2002 Core (Microsoft Office Specialist
Prescriptive Training)

This course will cover the basic features of Microsoft Outlook 2002. Topics covered include composing
messages, sending messages, replying to messages, forwarding messages, creating contacts,
scheduling appointments using the Calendar, entering tasks, and creating notes. Students will learn
how to customize Outlook to their personal preferences and manage time using the Calendar, task, and
note functions.

Microsoft Office PowerPoint 2000 Proficient (Microsoft Office Specialist
Prescriptive Training)

In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000,
including creating presentations and working with visual elements, as well as such advanced features as
masters, templates, and animation. Significant emphasis is placed on utilizing graphics in
presentations; students will receive instruction in how to arrange clip art and apply animation and
effects. In addition, students learn how to design, finalize, and view their presentations for the Web.

Microsoft Office PowerPoint 2002 Comprehensive (Microsoft Office
Specialist Prescriptive Training)

This course is designed to teach students the basic, intermediate, and advanced features of Microsoft
PowerPoint 2002 so they can not only create and modify simple presentations, but also much more
elaborate ones, such as team projects. Some skills students will learn include using clip art images and
drawing tools to enhance presentations, importing data from other Microsoft applications such as
Word or Excel, adding video and sound clips, and modifying charts and tables in PowerPoint
presentations. Students will also learn how to customize PowerPoint to maximize its potential for the
type of work they do, such as customizing toolbars, color schemes, and indent settings. Finally,
students will learn advanced presentation skills, such as how to create a custom show and agenda and
summary slides.

Microsoft Office Word 2000 Expert (Microsoft Office Specialist
Prescriptive Training)

In this course, students will learn how to use the advanced features of Microsoft Word 2000 to
customize and enhance their text-based documents. Real-life scenarios will make the lessons more
applicable to users while performance-based activities will engage them in hands-on learning. Some
skills they will learn include using master documents, subdocuments, and expanded and locked
documents; utilizing field references, such as using footnotes and endnotes; applying formatting
techniques; and using advanced features such as macros and revision tools.

Microsoft Office Word 2000 Proficient (Microsoft Office Specialist
Prescriptive Training)

This is a comprehensive course designed to teach students the introductory and intermediate features
of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents,
they will also discover how to enhance the look and functionality of them. Some skills users will learn
include changing font attributes, modifying bodies of text, using the spelling checker, formatting
paragraphs using indents, line spacing, and tab stops; dividing the document into sections using
margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics,
tables, and charts into documents.

Microsoft Office Word 2002 Core (Microsoft Office Specialist Prescriptive
Training)

This comprehensive course teaches students the introductory and intermediate features of Microsoft
Word 2002 so not only will they learn the basic steps to create and edit their text-based documents,
they will also discover how to enhance the look and functionality of them. Some skills users will learn
include changing font attributes; modifying bodies of text; using the spelling checker; formatting
paragraphs using indents, line spacing, and tab stops; dividing the document into sections using
margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics,
tables, and charts into documents. All these skills will be taught using true-life scenarios, examples,
review exercises, and concept graphics to help reinforce the material presented.

Microsoft Office Word 2002 Expert (Microsoft Office Specialist
Prescriptive Training)

This course builds upon intermediate Word skills by teaching students skills in creating and managing
large projects. Many of the skills learned deal with using Word 2002 in team projects, such sending a
document for review to another via e-mail. Users will also learn how to customize Word to maximize its
potential for the type of work they do, such as customizing toolbars and menus and automating tasks.
Students will also learn advanced formatting skills, such as how to format one part of a document
differently than another and gain insight into how Word can be combined with other Office applications
such as Access. All of these skills will be taught using true-life scenarios, examples, review exercises,
and concept graphics to help reinforce the material presented.

Microsoft Office Word 2003 (Microsoft Office Specialist)

Contains all of the lessons required to pass the Microsoft Office Word 2003 Microsoft Office Specialist
exam.

Microsoft Office Word 2003 Expert (Microsoft Office Specialist)

Contains all of the lessons required to pass the Microsoft Office Word 2003 Microsoft Office Specialist
Expert exam.



Section 4: Digital Imaging

Working With Digital Pictures

This course is designed to introduce amateur photographers and interested business users to the basics
of digital imaging. To accomplish this, students will look at how digital cameras create digital images;
advantages and disadvantages of digital imaging; basic digital camera features; how to capture, view,
and delete images with the camera; and how to download pictures from the camera directly into the
computer. Students will also work with basic Adobe Photoshop Elements, doing things such as opening
and naming images, selecting areas of images, zooming, cropping, correcting red-eye, printing
images, and sharing them online.

Working With Digital Pictures Level 2

This course was designed to give home and business users with basic digital imaging skills a closer look
at what you can do with digital cameras and image editing software. To accomplish this, students will
look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color
concepts. Using a camera, students will also zoom, record dates and times, and use red-eye reduction.
Then, using Adobe Photoshop Elements, students learn how to brighten images, lighten shadows, work
with color saturation, remove color, work in layers, use the clone tool, rotate images, and add artistic
effects. Finally, students will look at ways digital images can be used, such as in documents, e-mail, and
wallpapers, and then they'll create contact sheets and Web photo galleries.



Section 5: Internet Skills

Blogging

Includes How Blogs Work; Signing up for a Wordpress Blog; Writing your first post; Customizing your
Blog and more.

Introduction To Internet Explorer 6

This course provides an overview of the Internet Explorer 6 Web browser. Skills covered include
becoming familiar with the browser window and its functions, navigating the World Wide Web, creating
and maintaining Favorites, using Web page data, and customizing the Internet Explorer browser to best
suit your needs.

Introduction To Netscape 7

This course introduces Netscape Navigator, a fast and functional Web browser. Students will learn how
to explore the Web and find useful information. They will learn how to use bookmarks to keep track of
their favorite Web pages, and how to use the Web data that they find. Finally students will learn how to
customize Netscape Navigator, as well as learn about privacy and security concerns on the Web.

Navigating And Exploring The Internet

This introductory course teaches students the fundamental skills they need to know in order to use the
Internet. Skills students will learn include connecting to the Internet, learning about and searching the
Web, understanding and sending e-mail, and using browsers such as Internet Explorer and Netscape
Navigator. All these skills will be taught using true-life scenarios, examples, review exercises, and
concept graphics to help reinforce the material presented.

Navigating And Exploring The Internet 2002

This introductory course teaches students the fundamental skills they need to know to use the Internet.
Skills students will learn include connecting to the Internet, understanding and sending e-mail, learning
about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view and
search Web pages. All these skills will be taught using true-life scenarios, examples, review exercises,
and concept graphics to help reinforce the material presented.



Section 6: Lotus Notes

Lotus Notes 5.0 Level 1

This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send
and receive e-mail and manage databases. Specifically, students will learn the basics of sending and
receiving e-mail, working with file attachments, formatting messages, and managing messages.
Students will also learn how to use the calendar to schedule meetings and appointments, and how to
use the to-do list to assign and keep up with tasks. All of these skills will be taught using true-life
scenarios, examples, review exercises, and concept graphics to help reinforce the material presented.

Lotus Notes 5.0 Level 2

This course enhances students' basic understanding of Lotus Notes 5.0 by introducing them to the
advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in
customizing e-mail messages and accessing database material. Some other topics that will be discussed
include contact and calendar features, and personalization features. The material is presented through
explanatory text, real-world scenarios, interactive steps, and questions to test and reinforce the
material covered.



Section 7: Microsoft Office Elements

Getting Started With Microsoft Office Project 2000

This course introduces students to some of the basic tools in Project 2000 that allow them to become
more efficient project managers. Students will briefly explore the basics of project management, learn
how to set a project's start date, work with task relationships, and examine various task types.
Students will also learn how to set deadlines, allocate resources, and set project baselines. In addition,
students will learn how to enter cost information, including variable and fixed costs, and costs per use.

Microsoft Office 2003 New Features

This course introduces students to some of the new features of the Microsoft Office 2003 System. It
covers the major new features that apply to all of the applications, including Microsoft SharePoint
Services, Information Rights Management, new and enhanced XML integration, and the Research Task
Pane. Also covered are some of the individual new features of Microsoft Office Word, Microsoft Office
PowerPoint, Microsoft Office Excel, Microsoft Office Access, Microsoft Office Outlook, and Microsoft
Office Publisher. Finally, this course touches upon three new applications that have been added to the
new 2003 system: Microsoft InfoPath, Microsoft OneNote, and Microsoft Business Contact Manager.

Microsoft Office Access 2000 Level 1

This course introduces students to the basic elements that compose an Access database. Students will
learn what a database is and how an effective database should be designed and set up. After they learn
how to create their own databases in Access, students will receive instruction in how to create and use
the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports. In
addition, students will learn how to enter data in Access and how to manipulate and use that data. All
skills will be taught using true-life scenarios, examples, review exercises, and concept graphics to help
reinforce the material presented.

Microsoft Office Access 2000 Level 2

This intermediate course strives to broaden and develop the basic database design skills that students
already possess. Students will gain a more complete understanding of how to effectively create and use
the primary database objects in Access, including tables, queries, forms, reports, and data access
pages. Some other skills students will learn include working with tables and data, working with HTML
and hyperlinks, using the Query Wizard, and customizing reports. Students will also learn how to
maintain databases by backup, as well as how to compact and repair them. In addition, students will
learn techniques designed to make data entry in Access databases faster, easier, and less error-prone.
The material is presented through explanatory text, real-world scenarios, interactive steps, and
questions to test and reinforce the material covered.

Microsoft Office Access 2000 Level 3

This advanced course strives to broaden and develop the intermediate database design skills that
students already possess. Students will gain a more complete understanding of how to effectively
create and use the primary database objects in Access, including tables, queries, forms, reports, and
data access pages. In addition, students will be introduced to advanced features that allow Access to be
used as a development tool. The course also teaches strategies for protecting data by enacting various
security measures and by controlling how data is entered into a database. Finally, various maintenance
features are covered in the course, teaching students ways to better manage multi-user databases. The
material is presented through explanatory text, real-world scenarios, interactive steps, and questions
to test and reinforce the material covered.

Microsoft Office Access 2002 Level 2

This intermediate course strives to broaden and develop the basic database design skills that students
already possess. Students will gain a more complete understanding of how to effectively create and use
the primary database objects in Access, including tables, queries, forms, reports, and data access
pages. The course also shows how to work with individual fields to ensure that overall database
structure is consistent and correct. In addition, students will learn a variety of techniques designed to
make data entry in Access databases faster, easier, and less error-prone. The material is presented
through explanatory text, real-world scenarios, interactive steps, and questions to test and reinforce
the material covered.

Microsoft Office Access 2002 Level 3

This advanced course strives to broaden and develop the intermediate database design skills that
students already possess. Students will gain a more complete understanding of how to effectively
create and use the primary database objects in Access, including tables, queries, forms, reports, and
data access pages. In addition, students will be introduced to advanced features that allow Access to be
used as a development tool. The course also teaches strategies for protecting data by enacting various
security measures and by controlling how data is entered into a database. Finally, various maintenance
features are covered, teaching students ways to better manage multi-user databases. The material is
presented through explanatory text, real-world scenarios, interactive steps, and questions to test and
reinforce the material covered.

Microsoft Office Access 2003 Level 1

Introduces students to the basic elements that comprise a Microsoft Office Access database. Students
will learn what a database is and how an effective database should be designed and set up. After they
learn how to manipulate the Access interface and create their own databases, students will receive
instruction in how to create and use the basic tools of the Access application: tables, forms, filters and
sorts, queries, and reports. In addition, students will learn how to enter data in Access and how to
manipulate and use that data.

Microsoft Office Access 2003 Level 2

Strives to broaden and develop the basic database design skills that students already possess. Students
will gain a more complete understanding of how to effectively create and use the primary database
objects in Microsoft Office Access 2003, including tables, queries, forms, reports, and data access pages.
The course also shows how to work with individual fields to ensure that overall database structure is
consistent and correct. In addition, students will learn a variety of techniques designed to make data
entry in Access databases faster, easier, and less error-prone. Finally, students will be introduced to a
few methods of managing and backing up database files.

Microsoft Office Access 2003 Level 3

This advanced course broadens the intermediate database design skills that students already possess.
Students will gain a more complete understanding of how to effectively create and use the primary
database objects in Microsoft Office Access, including tables, queries, forms, reports, and data access
pages. In addition, the course introduces students to advanced development features so that they can
provide user-friendly databases to their users. The students will learn how to develop data entry tools
and automated processes, how to enforce database security, and how to implement maintenance
features. The material in the course is presented through explanatory text, real-world scenarios,
interactive steps, and questions to test and reinforce the material covered.

Microsoft Office Access 2007 Level 1

This entry-level course introduces students to the basic elements that comprise a Microsoft Office
Access database. Students will learn what a database is and how an effective database should be
designed and set up. They will learn the importance of establishing relationships, as well as how to
establish and edit relationships and enforce referential integrity. After learning to manipulate the Access
interface and create their own databases, students will discover how to create and use the basic tools of
the Access application: tables, forms, filters, sorts, queries, and reports. In addition, students will learn
how to enter data in Access and how to manipulate and use that data.

Microsoft Office Access 97 Level 1

This course introduces the database fundamentals of Microsoft Access 97, such as working with Access
menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table
design. In addition, students will learn how to use forms to add, find, and edit records; create and use
AutoForms; and save time by using wizards and shortcuts. Specific topics of instruction include viewing
multiple tables, sorting filtered records, and running queries.

Microsoft Office Access 97 Level 2

Students in this course will learn to master the more powerful aspects of Microsoft Access 97, including
a variety of views, data types and field properties, and summary reports and mailing labels. Students
will also become familiar with using criteria to query multiple tables, enhancing reports with graphics,
and using and changing controls and control properties. Selected areas of instruction include navigating
through subforms, moving and deleting controls, and using expressions.

Microsoft Office Access 97 Level 3

In this course, accomplished Access users will be introduced to the most powerful features in Microsoft
Access 97. Students will work with advanced forms, use parameter and crosstab queries, and employ
complex calculation expressions and selection criteria. In addition, students will be taught how to use
wizards to create complex controls and switchboard forms. Topics of particular interest include editing
relationships, defining buttons, and creating macros and macro groups.

Microsoft Office Excel 2000 Level 1

This course familiarizes students with the basic features of Microsoft Excel 2000, including entering text
and formulas, moving data, formatting worksheet appearance, and manipulating charts. Beginning
with opening a workbook, students will progress to using the Office Clipboard to cut, copy, and paste
items. Selected topics include understanding formulas and functions, working with columns and rows,
using absolute references, and printing worksheets.

Microsoft Office Excel 2000 Level 2

This course introduces students to such Microsoft Excel 2000 features as working with lists, databases,
and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map.
Selected areas of instruction include using AutoCorrect and AutoFormat; understanding, using, and
customizing templates; and working with data maps. Students will also learn how to use Excel and the
Web to save and work with files as Web pages.

Microsoft Office Excel 2002 Level 1

This course introduces students to basic spreadsheet features and acquaints students with Microsoft
Excel 2002 tools by using real-life scenarios and projects. Students will learn to manage workbooks,
work with cells and cell data, format and print worksheets, create and revise formulas, and create
charts from worksheet data. Students will also become familiar with Excel's introductory-level new
features, such as smart tags and speech recognition.

Microsoft Office Excel 2002 Level 2

This course introduces students to an additional set of basic spreadsheet features and acquaints
students with the tools used in Microsoft Excel 2002. Students will learn to customize workbooks by
changing worksheet attributes, use lists to store and organize worksheet data, use functions in financial
and logical formulas, and format worksheets using AutoFormat and predefined styles. In addition,
students will learn about objects and their role in worksheet development, 3-D references linking
worksheets and workbooks, how to integrate workbooks and the Web, and how to use templates to
create new worksheets.

Microsoft Office Excel 2002 Level 3

This course teaches students a set of expert-level spreadsheet features. Students will learn about
summarizing list data with outlining and subtotals, and they will learn how to create and remove
custom filters; techniques for working with shared workbooks, including protecting workbooks from
changes; track and review changes; and merge and consolidate data from worksheets. Finally, students
will learn how to customize the Excel working screen with custom toolbars, menus, and macros. The
material is presented through explanatory text, real-world scenarios, interactive steps, and questions
to test and reinforce the material covered.

Microsoft Office Excel 2003 Level 1

This course introduces students to basic spreadsheet features and acquaints students with Excel's tools
by using real-life scenarios and projects. Students will learn to manage workbooks, work with cells and
cell data, format and print worksheets, create and revise formulas, and create charts from worksheet
data. These Excel skills are taught using concepts, examples, and interactive steps.

Microsoft Office Excel 2003 Level 2

This one-day course introduces students to advanced spreadsheet features and acquaints students with
Excel's tools by using real-life scenarios and projects. Students will learn to customize workbooks, use
lists, use functions to create formulas, format worksheets, use 3-D references, ready workbooks for the
Web, use templates to create workbooks, and insert and manipulate objects into a spreadsheet. These
Excel skills are taught using concepts, examples, and interactive steps.

Microsoft Office Excel 2003 Level 3

This Microsoft Office Excel 2003 Level 3 course teaches students a set of expert-level spreadsheet
features. Students will learn how to summarize, outline, and subtotal list data, as well as how to use
named ranges, list ranges, and Lookup Functions. They will apply conditional formatting and data
validation. They will import and export data, and learn how to use XML to share, map, and reuse data.
They will also discover how to create, format, and modify PivotTables and PivotCharts to see just the
information they need. They will use various worksheet auditing and analysis tools, such as Evaluate
Formula, Watch Window, Solver, and scenarios. They will also create and remove custom filters, work
with shared workbooks, protect workbooks, track and review changes, and merge and consolidate data
from worksheets. Finally, students will learn how to customize the Excel working screen with custom
toolbars, menus, and macros.

Microsoft Office Excel 2007 Level 1

This course introduces students to Microsoft Office Excel 2007. It covers basic spreadsheet features and
acquaints students with Excel's tools. Students will learn to manage workbooks, work with cells and cell
data, format and print worksheets, create and revise formulas, work with basic functions, use fills to
save data entry time, and create and modify charts from worksheet data. They will also be introduced
to the main interface changes of Microsoft Office 2007, such as the Ribbon, Quick Access toolbar, and
the Mini toolbar. Finally, students will also learn how to access and use the Excel Help feature.

Microsoft Office Excel 2007 Level 2

This course familiarizes students with intermediate-level spreadsheet features. Students will learn how
to convert older workbooks to the new default XML-based file format; customize the Quick Access
toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks;
use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert and
manipulate objects such as shapes and SmartArt diagrams into a spreadsheet. They will also learn how
to customize workbooks by renaming worksheets; inserting, deleting, and hiding worksheets; and
changing the color of worksheet tabs. In addition, the course points out how tables in Excel serve as
databases and covers how to convert data ranges into tables, apply table styles, freeze and unfreeze
rows and columns, sort tables, and use filters in tables.

Microsoft Office Excel 97 Level 1

This course introduces the students to basic spreadsheet features and acquaints them with Excel's tools
by using real-life scenarios and projects. Some topics that will be covered include creating, editing,
saving, and printing spreadsheets; working with Excel menus and dialog boxes; adjusting column widths
and moving cells; formatting numbers, text, and cells; automatically filling a series of numbers;
understanding formulas and functions; formula construction, including relative and absolute cell
references; using AutoSum and AutoCalculate; modifying the appearance of worksheets with colors,
borders, and shading; previewing and printing worksheets; adjusting page setup options; and creating
and modifying charts made from worksheets.

Microsoft Office Excel 97 Level 2

This intermediate course introduces students to the more powerful aspects of Excel 97. Some topics
that will be covered include working with multiple worksheets; inserting, deleting, and moving
worksheets; changing worksheet names; using Excel's database features to build, sort, and filter lists of
information; freezing frames for increased readability of large worksheets; creating and using 3-D cell
references for formulas which access multiple worksheets; creating and using macros; using named
ranges as timesavers; creating simple PivotTables; manipulating worksheet data by compiling subtotals;
and using the Function Wizard for easy creation of difficult formulas.

Microsoft Office Excel 97 Level 3

This advanced course introduces the accomplished Excel user to the most powerful aspects of Excel.
Some topics that will be covered include adjusting default settings; creating views and custom toolbars;
protecting worksheets and applying passwords; understanding add-ins and MS Query; importing and
analyzing data from other applications; using the Solver and the Scenario Manager; creating data maps;
interpreting PivotTables and establishing custom groups; hiding PivotTable details and changing layouts;
understanding and concatenating text strings; using the Text and Case functions; looking up variables;
auditing worksheets; troubleshooting worksheets by viewing precedents and tracking cell references;
and tracing errors and removing trace arrows.

Microsoft Office FrontPage 2000 Level 2

This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students
will learn advanced Web development techniques, such as using HTML, designing frames pages,
creating interactive forms, and developing dynamic Web pages using DHTML. They will also learn how
to integrate databases and how to publish a Web site once it is complete. Some other topics that will be
covered include working with forms and page elements and modifying tables. All skills will be taught
using true-to-life scenarios, examples, review exercises, and concept graphics to help reinforce
material presented.

Microsoft Office FrontPage 2002 Level 1 (1024x768)

This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as
well as introduce them to some of its new capabilities introduced with the 2002 version. Students will
learn the tricks that will help them create, edit, and manage Web pages easily. The skills include
examining the working screen; becoming familiar with the new Task Panes; creating new Webs;
entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs;
and previewing and publishing Webs. All of these functionalities will be taught using true-to-life
scenarios, examples, review exercises, and concept graphics to help reinforce material presented.

Microsoft Office FrontPage 2002 Level 2

This advanced course strives to broaden and develop the basic Web design skills that students already
possess. Students will gain a more complete understanding of how to effectively create Webs, as well as
discover some new capabilities introduced with the 2002 version. Because there are so many tools that
Microsoft FrontPage has to offer in the world of Web design and management, this level 2 course will
touch on a few of the more advanced, but necessary tools. The skills we cover include structuring
Webs; organizing and customizing pages; designing framesets; creating and modifying tables within a
Web; working with forms; integrating Microsoft Access with databases in a Web; managing Web site
security; working with reports; and publishing Web sites. All of these functionalities will be presented
using explanatory text, real-world scenarios, interactive steps, and questions to test and reinforce the
material covered. In the end, students will hone the skills that will help them create, edit, and manage
Webs easily.

Microsoft Office FrontPage 2003 Level 1

This course is designed to familiarize users with key introductory features of Microsoft Office FrontPage
2003. Students will learn skills that will help them create, navigate, edit, and manage Web pages easily.
This includes examining the working screen; understanding the difference between Web pages and Web
sites; creating new Web sites; entering, modifying, and formatting text; incorporating graphics and
tables; creating text and graphic links; applying themes; managing sites using folders, reports, and tasks;
and previewing and publishing Web sites. All of these functionalities are taught using true-to-life
scenarios, examples, review exercises, and concept graphics to help reinforce material presented.

Microsoft Office Outlook 2000 Level 1

This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some
skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar
to schedule appointments; and understanding and using tasks. Students will also learn shortcuts to the
most commonly used tools. All skills will be taught using true-life scenarios, examples, review
exercises, and concept graphics to help reinforce the material presented.

Microsoft Office Outlook 2000 Level 2

This intermediate course teaches students some of the more advanced features of Microsoft Outlook
2000. Some skills they will learn include using and customizing mail features; using advanced Calendar
features such as customizing the Calendar and posting a Web calendar; organizing items using
categories; exploring contacts and the journal; and integrating Outlook and Office to manage Office
documents. All skills will be taught using true-life scenarios, examples, review exercises, and concept
graphics to help reinforce the material presented.


Microsoft Office Outlook 2000 Proficient

This comprehensive course teaches students both the basic and more advanced features found in
Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-
mail messages; using the Calendar to schedule appointments; understanding and using tasks; exploring
contacts and the Journal; and integrating Outlook and Office. Students will also learn shortcuts to the
most commonly used tools in Outlook. All skills will be taught using true-life scenarios, examples,
review exercises, and concept graphics to help reinforce the material presented.

Microsoft Office Outlook 2002 Level 1

This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some
skills students will learn include sending, receiving, and managing e-mail messages; creating contacts,
using the Calendar to schedule appointments, and understanding and using tasks. Students will also
learn shortcuts to the most commonly used tools in this application. All skills will be taught using true-
life scenarios, examples, review exercises, and concept graphics to help reinforce the material
presented.

Microsoft Office Outlook 2002 Level 2

This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with
signatures, using the Personal Address Book and specialized mail features, categorizing contacts and
messages, archiving mail, working with events and meetings, using the journal, and much more.
Students will learn how to assign categories to mail messages, propose alternate meeting times, and
send task status reports.

Microsoft Office Outlook 2003 Level 1

This course introduces students to Microsoft Office Outlook 2003. As well as showing students how to
create, send, and receive e-mail, this course looks at Outlook as a personal information management
system. It examines how to add and organize all your contact information and how to manage your
time with the calendar feature.

Microsoft Office Outlook 2003 Level 2

This course builds upon skills taught in the first level of Microsoft Office Outlook 2003. Students will
learn how to use the instant messaging feature integrated into Outlook; customize their outgoing
messages with signatures, forms, themes, and stationery; use address books and distribution lists to
address messages; use flags and delivery options; and organize and customize views for messages.
Students will also learn to use Calendar customization and viewing options and use the Calendar and
Tasks features for scheduling and responding to meeting requests and tasks. The Journal will also be
delved into as a tool to help manage activities associated with contacts.

Microsoft Office Outlook 2007 Level 1

This course introduces students to Microsoft Office Outlook 2007 and its basic features. In it, students
will learn how to create, send, preview, read, reply to, and forward e-mail messages. They’ll also learn
about recalling messages, attaching files to messages, resending messages, marking messages as
unread, deleting messages, organizing messages into folders, and previewing and printing messages.
Besides teaching these basic mail management skills, the course looks at Outlook as a personal
information management system. It examines how to add and organize all your contact information and
how to manage your time with the Calendar feature. Specifically, students will learn about adding new
contacts, modifying contact records, and saving and modifying Electronic Business Cards. They’ll also
learn to schedule appointments, create recurring events, mark items as private, add tasks in the new To-
Do Bar, update the status of tasks, mark tasks as complete, and create and modify notes. Finally, the
Junk E-mail Filter will be explored, teaching skills such as marking messages as not junk, emptying the
Junk E-mail folder, and specifying safe and blocked senders.


Microsoft Office Outlook 2007 Level 2

This intermediate-level course builds upon the basic skills taught in the Level 1 course. Students will
learn how to customize their outgoing messages by setting default message formats and fonts, as well
as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn
off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request
delivery receipts; and create e-mail polls. Mail management is enhanced as students learn to mark items
for follow-up using Quick Click Flags, perform various mail management tasks using rules, and organize
Outlook items using color categories and Search Folders. Furthermore, the course covers how to
address messages using address books and distribution lists, send and respond to meeting and task
requests, share Calendars over a network, publish Calendars to Office Online, send Calendar Snapshots,
subscribe to Internet Calendars, and configure Outlook to handle other e-mail accounts, such as a
Hotmail account.

Microsoft Office Outlook 98 Level 1

This course introduces students to the basic features of Microsoft Outlook 98, including a universal
Inbox for all sources of e-mail, a contact database, a sophisticated Calendar and TaskPad for scheduling
and group management, and a feature that creates electronic sticky notes. By working through a series
of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and
folders, students will learn how to customize Outlook as their desktop Personal Information Manager
(PIM).

Microsoft Office PowerPoint 2000 Level 1

In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000,
including creating presentations and working with visual elements. In working with Slide Masters,
students will be able to try out different design templates and change placeholders to customize their
presentations. Additionally, students will learn how to add clip art and tables before finalizing and
viewing their presentations.

Microsoft Office PowerPoint 2000 Level 2

Students will be introduced to more advanced components of Microsoft PowerPoint 2000, such as
using masters, templates, and animation features, and preparing presentations by working with
speaker notes and developing audience handouts. Significant emphasis is placed on utilizing graphics in
presentations; students will learn how to arrange clip art and apply animation and effects. In addition,
students will learn how to design presentations for the Web.

Microsoft Office PowerPoint 2000 Level 3

Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply
advanced visual effects, import and export elements, work across applications, and prepare
presentations for delivery in many different ways. For example, students will learn how to customize
backgrounds and color schemes, modify charts and pictures, and ready presentations for 35mm slides
and the Web. In addition, students will be taught a number of tips and shortcuts that will allow them to
work more efficiently.

Microsoft Office PowerPoint 2002 Level 1

This course introduces students to the basic features of Microsoft PowerPoint 2002. Students will learn
how to design PowerPoint presentations on their computers through examples and interactive
exercises. In addition, students will learn how to use clip art images and drawing tools to enhance
presentations. Students will also learn how to use templates, create tables, and prepare a presentation
for printing. Other topics that will be covered include creating presentations manually and by using the
AutoContent Wizard; formatting text; and working in the Slide, Outline, and Notes panes.


Microsoft Office PowerPoint 2002 Level 2

This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint
2002. This course will prepare students to design PowerPoint presentations on their computers through
examples and interactive exercises. Students will also learn how to use WordArt, create clip art
collections, and apply animation effects. In addition, students will learn how to create and format
speaker notes and handouts. Other topics that will be covered include designing moderately
complicated presentations, importing Word outlines, working in the Outline pane, and working with
multiple slide masters.

Microsoft Office PowerPoint 2002 Level 3

This course is designed to familiarize students with the advanced features of Microsoft PowerPoint
2002. Generally, students will learn how to apply advanced techniques to PowerPoint presentations,
such as importing data from other Microsoft applications, adding video and sound clips, and modifying
charts and tables in presentations. Many of the skills learned pertain to using PowerPoint in team
projects, such as sending a presentation for review to another via e-mail and receiving and accepting or
rejecting reviewer comments. Students will also learn how to customize PowerPoint to maximize its
potential for the type of work they do, such as customizing toolbars, color schemes, and indent
settings. Finally, students will learn advanced presentation skills including how to create a custom show
and agenda and summary slides.

Microsoft Office PowerPoint 2003 Level 1

This course introduces students to the basic features of Microsoft Office PowerPoint 2003. Students will
learn how to design PowerPoint presentations on their computers through examples and interactive
exercises. They will learn to create presentations from scratch using slide layouts and design templates
and by using the AutoContent wizard. In addition, students will learn how to use clip art images and
drawing tools to enhance presentations. Students will also be shown how to create and edit tables, as
well as how to prepare a presentation for printing. Other topics that will be covered include formatting
text and working in the Slide, Outline, and Notes panes.

Microsoft Office PowerPoint 2003 Level 2

This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the
Level 1 course. Students will learn to modify PowerPoint options to ensure that the application is
configured to best meet their needs. They will also discover how to use existing information to create a
presentation, including importing outlines from Word and inserting slides from other presentations.
Students will explore the use of masters, including how to create, modify, and apply multiple masters in
one presentation, as well as how to create Notes and Handouts masters. Students will work with and
modify a variety of graphics, such as WordArt, AutoShapes, pictures, and clip art. They will also learn
how to apply a variety of animation effects to both text and graphics. In addition, they will learn how to
publish and save presentations as Web pages.

Microsoft Office PowerPoint 2003 Level 3

This course is designed to familiarize students with the advanced features of Microsoft Office
PowerPoint 2003. Generally, students will learn advanced skills for creating PowerPoint presentations,
such as adding video and sound clips, modifying charts and tables, and customizing color schemes.
Many of the skills pertain to using PowerPoint in team presentations, such as setting up review cycles,
reviewing presentations, and accepting and rejecting reviewer comments. Students will also learn how
to customize PowerPoint to maximize its potential for the type of work they do. For example, students
will learn how to customize toolbars and modify indent settings. Finally, students will learn how to
create a custom show and how to create agenda and summary slides.


Microsoft Office PowerPoint 2007 Level 1

This course introduces students to the basic features of Microsoft Office PowerPoint 2007. Students will
learn how to design PowerPoint presentations on their computers through examples and interactive
exercises. They will learn about the key interface changes of Microsoft Office 2007, namely the Ribbon,
Quick Access toolbar, Mini toolbar, and galleries. They will also discover how to create presentations
from scratch using templates, as well as learn about slide layouts, themes, and slide masters. In addition,
students will learn how to navigate through presentations, save presentations, preview slide shows,
check spelling, use bulleted and numbered lists, and use clip art and shapes to enhance presentations.
Students will also be shown how to create and edit tables, as well as how to prepare a presentation for
printing. Other topics that will be covered include formatting text and working in the Slides and Outline
tabs, as well as in the Notes pane.

Microsoft Office PowerPoint 2007 Level 2

This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the
Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also
discover how to use existing information to create a presentation, including importing outlines from
Word and inserting slides from other presentations. Students will further explore the use of masters,
including how use multiple masters and themes in one presentation, as well as how to create Notes and
Handouts masters. Students will work with and modify a variety of graphics, such as WordArt, shapes,
pictures, and clip art. Additionally, they will learn about the new Photo Album feature, as well as how to
apply a variety of animation effects to both text and graphics. Finally, they will learn how to publish and
save presentations as Web pages.

Microsoft Office PowerPoint 97 Level 1

This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn
how to design PowerPoint presentations on their computers through examples and interactive
exercises. Students will learn how to use templates, create tables, and prepare a presentation for
printing. All these skills will be taught using true-life scenarios, examples, review exercises, and
concept graphics to help reinforce the material presented.

Microsoft Office PowerPoint 97 Level 2

This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint
97. It will prepare students to design PowerPoint presentations on their computers through examples
and interactive exercises. Students will also learn how to use WordArt, create clip art collections, and
apply animation effects. In addition, students will learn how to create and format speaker notes and
handouts. Other topics that will be covered include designing moderately complicated presentations
and working with multiple slide masters. All these skills will be taught using true-life scenarios,
examples, review exercises, and concept graphics to help reinforce the material presented.

Microsoft Office PowerPoint 97 Level 3

This course introduces the accomplished PowerPoint user to the most powerful aspects of Microsoft
PowerPoint 97. Some skills students will learn include enhancing text with text anchors; searching for
and replacing fonts; working with font embedding; exploring principles of graphic design; using special
effects such as the embossed font feature; understanding multimedia elements such as sounds and
video; using interactive presentations with clickable objects and branching; using special slide show
tools; using conferences on LANs and WANs; exchanging data to other applications with Report It,
Export, and Import; and saving slides as CGM graphics for use in other applications.

Microsoft Office Project 2000 Level 1

This course introduces students to the various tools in Project 2000 that allow them to become more
efficient project coordinators. Students will briefly explore the basics of project management, learn
how to set a project's start date, work with task relationships, and examine various task types.
Students will also learn how to work with multiple projects, learn how to combine them into one
master project, and enter all information necessary (task, resource, etc.) for setting the master project
baseline. Finally, students will learn how to combine Project 2000 with other Microsoft applications
and the Web.

Microsoft Office Project 2002 Level 1

This course introduces the basics of Microsoft Project 2002. You'll enter task information, work with task
relationships, examine various task types, define working times, assign resources to tasks, enter costs,
and establish the project's baseline. Then, you'll simulate changes to the project by splitting tasks,
changing durations, and assigning additional resources. Reports, views, multiple projects, and
integrating Project with other applications and the Web will also be examined.

Microsoft Office Word 2000 Level 1

This course is designed to familiarize students with key introductory features of Microsoft Word 2000.
Students will learn the tricks that will help them create, edit, and modify text-based documents easily.
The skills introduced include examining the working screen, creating new documents, changing font
attributes, modifying bodies of text, formatting entire documents, using smart tags, accessing help for
spelling and grammar, managing files, and previewing and printing documents. All of these skills will
be taught using true-life scenarios, examples, review exercises, and concept graphics to help reinforce
material presented.

Microsoft Office Word 2000 Level 2

This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so
they can enhance the look of their text-based documents with the addition of symbols, tables, and
graphics. Real-life scenarios will make the lessons more applicable to users, while performance-based
activities will engage them in hands-on learning. Several skills students will learn include applying
borders and shading; using headers and footers; tabs and styles; using, modifying, and inserting graphs;
and creating tables.

Microsoft Office Word 2000 Level 3

In this course, students will learn how to use the advanced features of Microsoft Word 2000 to
customize and enhance their documents. Real-life scenarios will make the lessons more applicable to
users while performance-based activities will engage them in hands-on learning. Some skills they will
learn include using master documents, subdocuments, expanded and locked documents; utilizing field
references, such as using footnotes and endnotes; applying formatting techniques; and using advanced
features such as macros and revision tools.

Microsoft Office Word 2002 Level 1

This course is designed to familiarize students with key introductory features of Microsoft Word, as well
as introduce them to some of its new capabilities introduced with the 2002 version. Students will learn
the tricks that will help them create, edit, and modify text-based documents easily. The skills taught
include examining the working screen, getting familiar with the new Task Panes, creating new
documents, changing font attributes, modifying bodies of text, formatting entire documents, using
smart tags, accessing help for spelling and grammar, managing files, and previewing and printing
documents. All of these skills will be taught using true-life scenarios, examples, review exercises, and
concept graphics to help reinforce material presented.

Microsoft Office Word 2002 Level 2

This course is designed to familiarize users with the intermediate features of Microsoft Word 2002 so
they can enhance the look of their text-based documents. Some skills they will learn include formatting
paragraphs by using indents, line spacing, and tab stops; dividing the document into sections using
margins, page breaks, and columns; inserting symbols, numbered lists, watermarks, graphics, tables,
and charts into documents; exploring Web issues; and using basic revision tools. The material is
presented through explanatory text, real-world scenarios, interactive steps, and questions to test and
reinforce the material covered.

Microsoft Office Word 2003 Level 1

This course is designed to familiarize students with key introductory features of Microsoft Office Word
2003, as well as introduce them to some of its new features. Students will learn the tricks that will help
them create, edit, and modify text-based documents easily. The skills taught include examining the
working screen; creating new documents; changing font attributes; selecting and replacing, copying, or
moving text; applying and clearing character styles; modifying bodies of text; working with headers and
footers; using smart tags; accessing spelling and grammar checks; managing files; understanding and
using Save As; and previewing and printing documents.

Microsoft Office Word 2003 Level 2

This intermediate-level course builds upon the basic Microsoft Office Word 2003 skills taught in the
Level 1 course. Students will learn how to further enhance the look and functionality of their documents
by adding items such as symbols, AutoText, outline numbered lists, hyperlinks, and information found
with the new Research task pane. Paragraph formatting will also be examined, covering skills such as
setting left, right, and special indents; changing line spacing and page orientation; working with and
understanding tab stops; and applying paragraph styles. Students will also learn what sections are and
what types of layout decisions are handled in sections, such as margins, breaks, and columns. They will
also look at how to insert and modify clip art, graphics, tables, charts, and diagrams, as well as how to
preview and save documents as Web pages. Finally, a number of revision tools will be handled, teaching
skills such as inserting and modifying comments, sending documents for review, tracking changes,
accepting or rejecting changes, and merging documents.

Microsoft Office Word 2003 Level 3

This course builds upon intermediate Microsoft Office Word 2003 skills. Students will learn advanced
formatting skills, such as how to control pagination, enhance graphics, embed objects, and apply themes
and watermarks. They will also gain insight into how data from other Office applications, such as Access
and Excel, can be used as source data for Word creations, enabling calculations and mail merges.
Different ways of automating tasks will also be examined. This includes creating macros, using
AutoSummarize and readability statistics, and generating tables of contents and indexes. Additionally,
students will discover how to design and modify forms, protect documents and forms, use field
reference, add captions, create Web frames, restrict editing changes, manage larger documents with
master documents, and customize Word. Finally, XML and how it works with Word will also be
explored.

Microsoft Office Word 2007 Level 1

This course is designed to familiarize students with key introductory features of Microsoft Office Word
2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar,
Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them
create, edit, and modify text-based documents easily. The skills taught include examining the working
screen; navigating, creating, and saving documents; changing font attributes; copying, moving, and
replacing text; applying and clearing character styles; modifying paragraphs with alignment choices,
borders, shading, and bullets; working with headers and footers; running spelling and grammar checks;
using AutoCorrect; undoing and redoing changes; managing files with folders; marking documents as
final; and previewing and printing documents.


Microsoft Office Word 2007 Level 2

This intermediate-level course builds upon the basic Microsoft Office Word 2007 skills. Students will
learn how to further enhance their documents by adding items such as symbols, AutoText, multilevel
lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be
examined, covering skills such as setting left, right, and special indents; changing line spacing and page
orientation; setting tab stops; applying paragraph styles; and using Quick Style sets. Students will also
learn what sections are and what types of layout decisions are handled in sections, such as margins,
breaks, and columns. They will also look at how to insert and modify clip art, graphics, shapes, tables,
charts, and SmartArt diagrams, as well as how to preview and save documents as Web pages. Finally, a
number of revision tools will be introduced, teaching students how to insert and modify comments,
track changes, accept or reject changes, compare documents, and use the new Document Inspector.

Microsoft Office Word 97 Level 1

This course is designed to familiarize users with key introductory features of Word 97 that will help
them create, edit, and modify their text-based documents easily. Because there are so many tools that
Microsoft Word offers in the world of word processing, this course will touch on the most basic and
necessary of these tools. The skills students will learn include creating, editing, saving and printing
documents; working with Word menus and dialog boxes; starting documents with templates; working
with non-printing characters; cutting, copying, and pasting text in the same and multiple documents;
using Find and Replace; formatting text appearance; using the Format Painter; creating numbered and
bulleted lists; adding borders and shading to text; inserting graphics into documents; and using the
spelling checker.

Microsoft Office Word 97 Level 2

There are many things users can add to a simple document to increase visual interest and provide
information that can be easily understood. This course is designed to familiarize students with the
intermediate features of Word 97 so they can increase the possibilities of what they can create with this
application. Real-life scenarios will make the lessons more applicable to users while performance-based
activities will engage them in hands-on learning. Some skills they will learn include formatting
paragraphs by using indents, line spacing, and tab stops; applying borders and shading; using AutoText;
creating and inserting headers and footers; working with styles; importing and sizing graphics; using,
inserting, and adjusting tables; organizing Outline view, managing databases; and using mail merges.

Microsoft Office Word 97 Level 3

In this course, students will learn how to use the advanced features of Word 97 to perform tasks above
and beyond simple word processing. Students will also learn how to customize Word to suit their needs
and make their tasks easier. Real-life scenarios will make the lessons more applicable to users, while
performance-based activities will engage them in hands-on learning. Some skills that will be covered
include customizing toolbars and other options; automating certain processes; utilizing special
formatting techniques such as drop caps and headers and footers; managing team projects by tracking
and revising changes to documents; and various other topics to help advanced Word users customize
their documents. Students will also learn how to create a Web page using the Web Page Wizard.

Microsoft Office XP New Features

This course introduces students to some of the new features of the Office XP suite. It covers the major
new features that apply to all of the applications, including smart tags and Task Panes; as well as a few
of the individual new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft
Access, and Microsoft Outlook. All skills will be taught using true-to-life scenarios, examples, review
exercises, and concept graphics to help reinforce material presented.

Time Management Using Microsoft Outlook 2002

The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the
Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on
how to use other time management tools, such as paper-based products, hand-held devices, and other
applications. The scope of the course includes understanding time management theory/philosophy,
keeping a time log/diary, handling stress, developing a system of organization, identifying priorities,
setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing
teamwork.

Microsoft Works 2000 Level 1

This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will
learn how to organize their schedules and manage their time and money by using and editing
spreadsheets and databases. Students will also learn to create, modify, and save text documents using
Microsoft Word. All these skills will be taught using true-life scenarios, examples, review exercises,
and concept graphics to help reinforce the material presented.

Microsoft Works Suite 2002 Level 1

This course will introduce students to the basic functionalities of Microsoft Works 2002. Students will
learn how to organize their schedules and manage their time and money by using and editing
spreadsheets and databases. Students will also learn to create, modify, and save text documents using
Microsoft Word. All these skills will be taught using true-life scenarios, examples, review exercises,
and concept graphics to help reinforce the material presented.


Section 8: Microsoft Windows O/S

Getting Started With Microsoft Windows XP (800x600)

Contains the introductory training materials on Microsoft Windows XP.

Microsoft Windows 2000 Level 1

This course introduces students to the basic features in Microsoft Windows 2000. Students will learn
end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating
the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using
background colors, Web content, screen savers, and Desktop themes. Students will also gain an
understanding of Windows' file system, including how to use Windows Explorer. In addition, this
course covers how to use the Windows Help program. Students will work with accessories like the
calculator, and they will also learn how to use the WordPad application. Finally, the course will walk
the students through shutting down the computer.

Microsoft Windows NT Introduction

This course introduces students to the basic features of Microsoft Windows NT. Students will learn skills
such as working on the Desktop, using windows, and operating the Start menu and Taskbar. The
course also includes lessons on managing files by renaming, copying, and moving folders. In addition,
students will learn how to understand and use networking resources. All these skills will be taught using
true-life scenarios, examples, review exercises, and concept graphics to help reinforce the material
presented.

Microsoft Windows Vista Level 1

This course introduces students to Microsoft Windows Vista. It discusses the editions available,
including Windows Vista Home Basic, Home Premium, and Ultimate, and points out the differences
between them. It also introduces some of the new features of Windows Vista, including the Sidebar,
Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop,
using windows, opening files and applications, and working with the Start menu and Taskbar. The
course also includes lessons on customizing the Desktop using background colors, screen savers, and
Desktop themes. Students will also gain an understanding of the file system in Windows, including how
to use folder windows to copy and move files, create folders, and work with shortcuts. The course will
also look at the media tools available with Windows Vista, as well as the applications available to help
keep your family and computer safe while surfing the Internet. Finally, the course will walk students
through using the Recycle Bin, backing up files, working with system tools, and shutting down the
computer.

Microsoft Windows XP Level 1 (800x600)

Contains the level 1 training materials for Microsoft Windows XP.

PC Fundamentals With Microsoft Windows XP (800x600)

This course introduces students to the basics of personal computers. Students will learn what a
computer is and how to identify and classify some basic components and peripherals. Students will also
receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition,
students will learn what Microsoft Windows XP is, how to use the mouse to access various essential
screen elements, how to manipulate windows, what menus and toolbars are, and how to customize a
Desktop with the use of backgrounds and screen savers. This course will also cover where to go for help
with using Microsoft Windows XP, as well as how to safely turn off a computer. The material is
presented through explanatory text, real-world scenarios, and interactive steps.

Windows 98 Level 1

This introductory course will teach students how to use the basic features of Microsoft Windows 98.
Students will learn end-user necessary skills like using the mouse, working on the Desktop, using
windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing
the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will
also gain an understanding of Windows' file system, including how to use Windows Explorer. In
addition, this course covers how to use the Windows Help program.

Windows 98 New Features

This course will introduce students to the new features found in Windows 98, including Internet-related
features. Some topics that will be covered include customizing the user interface, using system tools
such as Scandisk to optimize hard drive performance, creating a Web page using FrontPage Express,
and using the Online Help option. All these skills will be taught using true-to-life scenarios, examples,
review exercises, and concept graphics to help reinforce material presented.

Section 9: Palm O/S

How To Master Palm Organizer Level 1

This course is designed to familiarize users with the basic features of the Palm Organizer. The skills
students will learn include getting around using the application buttons, learning how to enter text,
creating appointments in the Date Book, attaching notes and alarms to records, setting Palm
preferences, adding tasks in the To Do List, setting priorities, assigning due dates, categorizing
records, saving vital contact information in the Address Book, and recording ideas in the Note Pad in
their own handwriting. All these skills will be taught using true-life scenarios, examples, review
exercises, and concept graphics to help reinforce the material presented.

Palm OS 4.0 Introduction

This course is designed to familiarize users with the basic features of the Palm handheld, as well as the
functionalities that come with Palm OS 4.0. The skills and concepts taught include getting around using
the application buttons and Applications Launcher, learning how to enter text, creating appointments
in the Date Book, attaching notes and alarms to records, setting Palm preferences, adding tasks in the
To Do List, setting priorities, assigning due dates, categorizing records, saving vital contact information
in the Address Book, and recording ideas in the Note Pad in their own handwriting. Also, the Palm
Desktop is explored, and HotSyncing is discussed and used.

Palm OS 4.0 Tips And Tricks

This course offers tips to help students take full advantage of the many features the Palm Organizer
offers them, and they will gain a better understanding of how they can use the Palm to organize their
schedules. Students will learn how to add and delete appointments in the Date Book; create lists to
track what needs to be done; add, prioritize, and mark those items as complete; keep valuable contact
information in the Address Book; write notes down directly into the Note Pad; transfer Palm data to the
computer for backup and enhanced manipulation; beam information from one handheld to another
using infrared technology; create e-mail messages within the Palm and then send the e-mail by
connecting the Palm to the computer; receive e-mail waiting in the desktop computer's Inbox; and work
with categories, ShortCuts, and passwords.


Section 10: Pocket PC

Pocket PC Tips And Tricks

This course teaches students the basic features and functions of the Pocket PC and also provides tips to
help students take full advantage of the many features the Pocket PC offers them. Some skills students
will learn include how to customize the Start menu; better ways to enter data, schedule tasks, and
create Word documents; how to connect and synchronize the Pocket PC to a computer; and how to use
the Pocket PC for online communication. Real-life scenarios and hands-on exercises will help students
gain a better understanding of these skills.


Section 11: Resources for Teachers

Integrating Technology in the Classroom

Includes Aiding Students With Assistive Technology; Creating Class Materials; Ensuring Internet And
Computer Safety, Privacy, And Protection; Examining Resources For Both Teachers And Students;
Understanding Technology Integration In The Classroom; Using Educational Resources On The Web; and
much, much more! There are 28 separate courses available for teaching professionals.



PDF File with all courses listed